FAQ

Frequently Asked Questions

Due to the custom nature of the screen printing process, and flow of our backlog at the time of purchase, orders can take between 17 and 25 business days to be shipped from our facility
Orders placed online are provided an estimated delivery date prior to checking out. Most orders are shipped prior to the estimated delivery date. Some orders may take a little longer for shipment and delivery.

Yes, all online orders require an approval from the customer of their artwork proof for production. Please note that orders not approved within 13 days of receiving the proof will be placed on hold.
Payment for the order does not constitute as an artwork approval for production. Orders cannot proceed into production until customer has approved the artwork proof for production

Due to the custom nature of the screen printing process all orders are allotted a 1” variance on the placement of the printed design. If the variance is greater than 1” please contact our customer service team for assistance.
Due to the custom nature of the screen printing process, and monitor variances, we are unable to guarantee the exact hue/shade of a final printed design. Our team uses exact Pantone matches, but due the variance in the screen printing process we cannot guarantee an exact hue color
Due to the nature of custom screen printing, our production team is only able to print orders based off the dimensions shown on the artwork proof for production. While we try our best to replicate the scale of the design on the proof, we encourage you to use our reference guide for further clarification of the design size.
If the design is printed incorrectly please contact our customer service team for a quick resolution for your order.

While we always try our best to ship orders out as quickly as possible, due to high volume we are unable to guarantee the delivery of your order prior to the estimated delivery date provided at checkout. Depending on the current backlog, and complexity of the order, we may be able to accommodate certain situations. Please reach out to our customer service team.

Yes, we have 3 rush options available at checkout. Please refer to our rush options guide

Orders that have been placed but yet completed can cancel order within 10 days of purchase
Orders that are canceled after 10 days of purchase will incur a 10% cancellation/restocking fee
Orders that have been completed and shipped are not available for cash refunds. Please contact our customer service team for assistance

While are working everyday to increase our delivery time, we offer an industry standard delivery time for custom screen printed orders. All orders typically take 17-25 business days to be shipped after purchase is completed.

We ship all orders from Huntsville, Alabama. We ship all orders via UPS ground. Please refer to transit time map for estimated transit time to your location.
We do offer upgraded shipment options of 3 day air, 2nd day air, and next day air